Lecia Baby Shop is committed to making it easy and hassle-free for all our valued customers. At times, however, there can be disputes between a customer and a seller. This policy will guide customers in reporting problems or complaints and how disputes can be resolved.
How do I report a problem or complaint?
General inquiries: Please describe the nature of the problem or complaint and reach Lecia Baby Shop customer service via message on our website or click here:
You can also apply for direct support concerning particular issues: Refund/Return/Payment/Report a product/Suggestions using our contact page.
What happens after I raise the complaint?
Once an issue has been reported, Lecia Baby Shop shall do the following:
Record the information you need to stay updated and monitor the problem:
- Your name and contact details.
- The nature of the issue.
- Information related to orders, such as order numbers and payment details.
Process and resolve the complaint within 1-3 days and revert with feedback. What if I need further escalation, and the above method is not helpful? You can, in turn, email direct to our manager via help@leciababyshop.com for further assistance if that is your wish.